- 1 Introduction
- 1.1 About ZenTao
- 1.2 How to get support
- 2 How to Install ZenTao
- 2.1 Choose the best installation
- 2.2 ZenTao Cloud
- 2.3 One-click Installation Package for Windows (Recommended)
- 2.4 One-click Installation Package for Linux
- 2.5 Source Code Installation Package (for all Systems)
- 2.6 Set up Virtualbox for ZenTao
- 2.7 Softaculous service
- 3 Upgrade ZenTao
- 3.1 Choose Upgrade
- 3.2 Upgrade by source codes (General for all systems)
- 3.3 Upgrade for one-click installation package for windows users (xampp)
- 3.4 Upgrade for one-click installation package for Linux
- 4 Users and Groups
- 5 Simple Application
- 6 Basic Application
- 6.1 Basic Workflow
- 6.2 Agile and Scrum
- 6.3 ZenTao and Scrum
- 6.4 ZenTao Tutorial for Rookies
- 6.5 Create a Product
- 6.6 Create a Story
- 6.7 Create a Project
- 6.8 Confirm Stories
- 6.9 Decompose Tasks
- 6.10 Report a Bug
- 6.11 Manage Contacts
- 6.12 Customization
- 7 Advanced Application
- 7.1 Workflow
- 7.1.1 ZenTao Workflow
- 7.2 Personal management
- 7.2.1 My To-dos
- 7.2.2 My Task, Story and Bug
- 7.2.3 My Profile
- 7.3 Product Manager
- 7.3.1 Manage a Product
- 7.3.2 Create and Review a Story
- 7.3.3 Change and Review a Story
- 7.3.4 Story Status
- 7.3.5 Notes for Writing a Story
- 7.3.6 Product Module
- 7.3.7 Release Plan
- 7.3.8 Create a Release
- 7.3.9 Roadmap
- 7.3.10 Manage Documents
- 7.3.11 Product Meetings
- 7.3.12 Project Management, Presentation and Summary
- 7.3.13 Story Reports
- 7.4 Project Manager
- 7.5 Development Team
- 7.5.1 Project planning meeting and decompose tasks
- 7.5.2 Claim and update Tasks
- 7.5.3 Create a Build
- 7.5.4 Test Task
- 7.5.5 Resolve a Bug
- 7.5.6 Manage Documents
- 7.5.7 Confirm Bugs
- 7.6 Testing Team
- 7.6.1 Bug Management
- 7.6.2 Submit a Bug
- 7.6.3 Confim and Close a Bug
- 7.6.4 Activate a Bug
- 7.6.5 Find a Bug
- 7.6.6 Test Case
- 7.6.7 Create a Test Case
- 7.6.8 Manage a Test Task
- 7.6.9 Execute Cases and Report Bugs
- 7.6.10 Reports
- 8 Configuration
- 8.1 Maintain ZenTao
- 8.1.1 Initialize scripts
- 8.1.2 Back up ZenTao
- 8.1.3 Recover the deleted
- 8.1.4 Update Burndown charts
- 8.2 Deploy ZenTao
- 8.2.1 Guest Login
- 8.2.2 Cnfigure Email
- 8.2.3 Set Super Admin
- 8.2.4 Configure Static Access
- 8.2.5 Delete "zentao" from your address
- 8.2.6 Integrate ZenTao with SVN
- 8.2.7 Integrate ZenTao with Git
- 9 Custom Development
- 9.1 ZenTao Mechanism of Developing
- 9.2 ZenTao Directory
- 9.3 Modify files
- 9.4 ZenTao Database
- 9.5 Common Modules
- 9.6 Add features to navigation bar
- 9.7 Examples: Modify Language Prompt
- 9.8 Examples: set priority when creating bugs
- 9.9 Web Editor
- 9.10 Packaging Standards of ZenTao 1.1
- 10 Other Relevant Issues
- 10.1 About third-party code
- 10.2 ZenTao FAQ
- 10.3 How to Help ZenTao
- 10.4 ZenTao Business Service
- 10.5 Acknowledgement
How to get support
- 2015-09-09 13:29:07
- chunge
- 8238
- Last edited by xiying guan on 2018-12-06 10:08:34
1. Required reading before asking questions
In order to get technical support faster and better, please read the following instructions.2. Don'ts when asking questions
- Please do not ask questions with a strong sense of subjectivity. For example, do not use words or sentences such as "too difficult to use", "too troublesome", "strongly recommended" or "urgently";
- Please do not ask repeatedly: if you have submitted your questions on our website, please do not ask it again via email or vice versa.
- Please do not ask pointless questions, such as "Is anyone here?" or "I’m a rookie".
3. Dos when asking questions
- Make sure to read the PPT documents, as most of the questions can be found there.
- Make sure to upload screenshots. Do not guess what the problem is yourself and make sure to upload screenshots of your problems;
- Make sure to find the logs. The latest logs which name starts with "php" can be found in the directory zentao / tmp / log.
4 Technical support
Technical support can be reached through official QQ from 9AM to 5PM (not available on weekends and holidays).Recommended technical support can be reached viaTechnical Q&A on ZenTao’s official website. Please copy the following link http://www.zentao.net/ask/ to enter the Technical Q&A.
We also provide QQ Chat Groups for you to get technical support. Please contact the official QQ through co@zentao.net (1492153927). After you submit your purpose to join the group, the admin of QQ Group will invite you to join the group.
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